Terms And Conditions

Welcome to Beni Looms! By accessing or using our website and services, you agree to the following terms and conditions. Please read them carefully before making a purchase or using our website. If you have any questions, please feel free to contact us.

Introduction

These Terms and Conditions govern your use of our website, www.benilooms.com ("Website"), and the purchase of products from Beni Looms. By using our Website or placing an order with us, you agree to abide by these terms. If you do not agree with any of these terms, please do not use our Website.

Products

  • All products sold by Beni Looms are handmade Moroccan rugs made with high-quality sheep’s wool. We strive to provide accurate descriptions and images of our products, but variations in color and texture may occur due to the nature of handmade items.
  • Custom orders are available. Details for custom designs will be discussed and confirmed with you before production begins.

Ordering

  • By placing an order on our Website, you are making an offer to purchase a product from us. We reserve the right to accept or decline your order for any reason.
  • Orders are subject to availability, and we may not be able to fulfill your order if the product is out of stock or unavailable.
  • Once your order is processed, you will receive an email confirmation with the details of your purchase.

Pricing and Payment

  • All prices on our Website are listed in USD and are exclusive of taxes and handling charges unless otherwise stated.
  • Payment for products must be made in full at the time of purchase through the payment methods provided on our Website (e.g., credit card, PayPal, etc.).
  • Beni Looms reserves the right to change prices at any time without prior notice. However, the price applicable to your order will be the one that was in effect at the time of your purchase.

Shipping and Delivery

  • We offer international shipping, with delivery times depending on your location.
  • Once your order is shipped, you will receive a tracking number. Delivery times may vary, and we are not responsible for delays caused by the carrier or customs.
  • If you receive a damaged or incorrect item, please contact us within 7 days of receiving your order for a resolution.

Returns and Exchanges

  • We want you to be fully satisfied with your purchase! We accept returns and exchanges on eligible items in unused, new condition within 30 days of receipt. Custom-made rugs are non-returnable unless defective.
  • To initiate a return or exchange, please contact us with your order details.
  • All returned items must be securely packaged, and the customer is responsible for return shipping costs.

Privacy Policy

  • Your privacy is important to us. By using our Website, you agree to the collection, storage, and processing of your personal information as described in our Privacy Policy.
  • We use secure payment gateways and take reasonable precautions to protect your personal and financial data.

Intellectual Property

  • All content on our Website, including text, images, logos, graphics, and product designs, is the property of Beni Looms and is protected by copyright and intellectual property laws.
  • You may not reproduce, modify, or distribute any content from our Website without our express written permission.

Limitation of Liability

  • Beni Looms will not be held liable for any indirect, incidental, special, or consequential damages arising from the use of our Website or the purchase of our products.
  • Our liability is limited to the purchase price of the product(s) in question.

Changes to Terms

  • We may update these Terms and Conditions from time to time. Any changes will be posted on this page, and the updated version will take effect immediately upon posting.
  • We encourage you to review this page periodically to stay informed about any changes.

Contact Information

If you have any questions or concerns about these Terms and Conditions, please contact us at hello@benilooms.com

By using our Website, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.