Ordering & Customization
1. Can I customize my rug?
Absolutely! Each Beni Looms rug is made to order, and we offer full customization, including size, colors, and patterns. If you have a specific design in mind, feel free to contact us, and we’ll bring your vision to life.
2. How do I place a custom order?
You can contact us directly via email hello@benilooms.com or our contact form. Let us know your preferred size, colors, and any specific design elements, and we’ll guide you through the process.
3. Can I see a sample before ordering?
We offer small sample swatches upon request. Please reach out for availability.
Production & Materials
1. How are your rugs made?
Each Beni Looms rug is handwoven by skilled artisans in Morocco using high-quality, locally sourced sheep’s wool. Our process follows traditional weaving techniques to ensure durability and authenticity.
2. What type of wool do you use?
We use 100% premium sheep’s wool, which is soft, durable, and naturally resistant to dirt and stains.
3. Will my rug shed?
Yes, as with all high-quality wool rugs, some shedding is normal, especially in the first few weeks. Regular vacuuming helps reduce shedding over time.
Shipping & Delivery
1. Where do you ship?
We ship worldwide. Shipping costs and delivery times vary depending on your location.
2. How long does it take to receive my rug?
Since each rug is handmade, production can take 8 to 10 weeks. Once completed, shipping times range from 3 to 10 business days, depending on your location.
3. Do I have to pay customs fees?
For international orders, customs duties may apply depending on your country’s regulations. These fees are the responsibility of the buyer.
Order & Cancellation
Can I cancel my order?
Yes! You have 12 hours after placing your order to request a cancellation for a full refund.
After this period, your order will be in production and can no longer be modified or canceled.
If you need to cancel your order within 12 hours, please contact us at hello@benilooms.com as soon as possible.
Care & Maintenance
1. How do I clean my rug?
- Regular vacuuming helps maintain its texture.
- Spot clean with mild soap and water for small stains.
- For deep cleaning, we recommend professional rug cleaning services.
2. Can I use my rug in high-traffic areas?
Yes! Our wool rugs are durable and well-suited for high-traffic areas, but using a rug pad can help extend their lifespan.
Still Have Questions?
Feel free to contact us at hello@benilooms.com or via our contact form. We’re happy to help!